Return & Refund Policy

Return & Refund Policy for Jai Computers

Effective Date: 01/09/2024

At Jai Computers, we are committed to ensuring customer satisfaction with our products and services. If for any reason you are not satisfied with your purchase, we are here to help. Please read our Return & Refund Policy carefully to understand your rights and obligations.

1. Eligibility for Returns

Products can be returned within 7 days of the original purchase date.
To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging with all accessories, manuals, and documentation.
Certain products, such as software, downloaded items, or customized products, are non-returnable unless they are defective or damaged upon receipt.

2. Return Process

To initiate a return, please follow these steps:

Contact Us: Reach out to us at help@jaicomputer.com or 9166989857 within [7 days of receiving your product. Please provide your order number, details of the product you wish to return, and the reason for the return.
Return Authorization: Upon receiving your request, we will review it and provide you with a Return Authorization (RA) number and instructions for returning the product.
Ship the Item: You are responsible for shipping the product back to us. Please ensure the product is properly packaged to prevent any damage during transit. We recommend using a trackable shipping method.
Inspection & Approval: Once we receive the returned product, we will inspect it to ensure it meets our return eligibility criteria. If approved, we will process the refund or exchange.

3. Non-Returnable Items

Certain items cannot be returned, including:

Products that are not in their original condition (used, damaged, missing parts).
Software products, including software licenses and subscriptions.
Downloaded or digital products (music, eBooks, etc.).
Products sold on clearance or special sale (unless they are defective).
Gift cards or promotional items.

4. Refunds

Once your return is approved, the following process will take place:

Refund Method: Refunds will be processed via the original payment method used during the purchase. If payment was made through a credit/debit card, it may take a few business days for the refund to reflect in your account.
Partial Refunds: In cases where only part of the returned item is accepted (due to missing components, etc.), we may issue a partial refund.
Shipping Costs: Shipping costs are non-refundable. If you return a product, the cost of return shipping will be deducted from your refund unless the return is due to a damaged or defective product.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a product for the same item, contact us at [insert email] or [insert phone number]. We will guide you through the exchange process.

6. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately upon receipt:

Time Frame: You must report any damage or defects within 48 hours of receiving the product.
Proof of Damage: We may ask for photos of the damaged item and its packaging for verification.
Replacement: If the product is confirmed to be damaged or defective, we will arrange for a replacement or issue a full refund, including any shipping costs.

7. Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account or credit card statement again.
If it’s still not reflected, contact your bank or credit card company. Processing times may vary.
If you’ve done this and still have not received your refund, please contact us at [insert email address].

8. Return Shipping Costs

Customer Responsibility: Unless the product is defective or damaged, you will be responsible for the shipping costs of returning the product.
Return Label: In some cases, we may provide a prepaid return label. Please confirm with our customer service team.

9. Contact Information

For any questions or concerns regarding returns and refunds, please contact us at:

Email: help@jaicomputer.com
Phone: 9166989857 & 8852989857
Address: Shop No. 203, Hotel Ganpati Plaza, Osian,jodhpur- Rajasthan-342303